Privacy policy

Valid from 23 September 2017

Your privacy matters to us. This policy outlines the information we collect from you — and what we do with it.

We consider your privacy to be extremely important to us. These are the fundamental principles that we follow in relation to your personal information:

  • We don’t ask you for personal information unless we truly need it.
  • We don’t share your personal information with anyone.
  • We don’t store personal information unless required for the on-going operation of services to you.
  • We will use personal information that you provide to us in accordance with this privacy policy.

What we collect

We may collect the following types of personal information from you:


When you register to use certain parts of our websites, such as forums or launchpad, you may be for personal information such as your full name, email address and a password but we don't have any access to your data.


Any information that you disclose in the forums becomes public information and may be recorded, archived and republished by anyone. Please exercise caution when deciding to disclose any personal information in such areas.

Error reports

Error Reports are sent to Canonical. When you chose to send an error report, it includes a unique identifier for your computer. This identifier does not identify you, unless you (or someone acting on your behalf) discloses it separately. An error report may include personal information such as the state of programs that were running at the time. You can block future error reports from the privacy panel of System Settings.

Ubuntu online accounts

When you use Ubuntu online accounts for launchpad, your personal information is stored on your PC and it can be accessed by some applications.


If you contact us and provide us with information, we may keep a record of that correspondence and information


We use persistent cookies to support a smooth user experience. This cookie remains on your computer after you close your browser and may be used by your browser on subsequent visits to our websites. We also use cookies to better understand how you interact with our websites and services and to improve our websites and services overall.

How do we protect the information we collect

BackSlash Linux and Canonical are very concerned about protecting the confidentiality of your personal information. We have security measures, including administrative, physical and electronic measures, to protect against the loss, exposure, misuse or alteration of information that we have collected from you in the use of the services. These measures include SSL data encryption to transmit your personal information as well as technical architectures and systems to prevent unauthorised third parties from accessing your personal information.

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